Management And Interpersonal Solutions
Your partner in promoting an intentional, harmonious and resilient workplace.
The premise behind everything we do is that a positive culture makes good business sense. We know that employees who are engaged develop collaborative relationships with their colleagues which stimulates creativity and higher productivity.
Much of our work is about the alignment of people and goals, and the promotion of a connected, harmonious, and intentional workplace. We believe that improved awareness is the key to a more conscious creation of culture and a work environment that facilitates employee engagement with organizational strategy and priorities.
MAIS’ motif pays tribute to the owl’s remarkable ability to see and hear, and recognizes the quiet power in knowledge and perspective. We offer 3rd party expertise, practical advice and support, and a sage presence to help you and your team gain insight and cultivate resilience.
The Evolution of MAIS
What Our Clients Say
“I have retained MAIS on behalf of various employers over the years. Susan’s understanding of the legal requirements of workplace investigations is complemented by her personal touch with people. She has an ability to bring calm to a difficult situation and get to the facts of what has happened. Participants can be emotional and upset, and Susan’s impartial yet empathetic approach encourages both sides of a conflict to share their story. MAIS offers an unimpeachable process, clear findings and a professional credible report, all of which facilitate our next steps with the employer to move the organization forward.”
Partner in an international law firm
“I had reached a crossroads in my career, and Susan coached me to help clarify my objectives and priorities. She was extremely attentive to the issues and knew the questions to trigger my thought process. Her listening skills are second to none and I could really feel that she was with me. There were also some very emotional breakthrough moments, and she showed true empathy.
“As an independent business owner and employer, it was a relief to work with a competent partner who led me down a path towards my own solutions.”
“MAIS’ investigation clearly identified and scoped out systemic issues which had led to conflict and a formal complaint. The process felt calm, cool and collected, and solutions were brought forward that enabled us to stabilize a crisis. It really was a very stressful time dealing with a historically complex and widespread organizational problem. Susan was patient, kind, and supportive, and the MAIS team kept us on track during a global pandemic.
“We were provided with a detailed and thorough report with realistic recommendations and timely solutions which offered a framework for change. By bringing issues to the forefront in a well-presented clear format, we could see the full scope of the problems that existed internally. The leadership came to recognize the cultural changes needed and had a clear roadmap for starting to heal. We were able to move forward and ‘get back to business’.”
(Former) Board Chair
National professional sports association
“We started working with MAIS a number of years back, engaging Susan to conduct our workplace investigations. Though we have some internal knowledge on how to run investigations, there have been numerous advantages to working with an experienced third party. We benefit from MAIS’ expertise, and working with them enables us to more easily maintain the integrity of the investigation process, as well as internal relationships. MAIS takes a very thorough, unbiased approach while understanding the human element and the impact on individuals. The employees involved are dealt with in a sensitive and thoughtful manner, and they feel heard.
“An investigation gone wrong can have a devastating affect. With MAIS, we are able to preserve and build our culture and trust, effectively managing difficult situations and clearly demonstrating to our employees that we take seriously our commitment to provide a work environment that is safe and supportive.”