Why Choose MAIS?
❖ Proven Expertise
MAIS brings decades of consulting knowledge and expertise to every client engagement. As experienced management advisors, each of us has worked with a range of diverse professions, operations, private and public entities, professional associations, municipal operations, small to medium-size businesses and Not-for-Profits.
❖ We Listen
We tune into your organizational, business and cultural context. We specialize in raising awareness about peoples’ perspectives, their concerns, and how issues can be resolved and performance optimized.
❖ Relationships Matter
Our focus is people, and we appreciate the group dynamics at play in organizations. We consider what happens behind the scenes, and how different perspectives, false assumptions or miscommunication can impact relationships and lead to conflict in the workplace. View the video below for insights about a key phenomenon that tends to be overlooked (x² – x).
MEd, ATC, ACC
Susan enjoys connecting with people. She is an effective listener who taps into what people really think and what they care about most.
Susan completed Workplace Investigations training with the joint HRPA-Osgoode Hall Law School professional certified development program in 2013. She holds an Advanced Certificate from Osgoode Hall Law School’s 2023 program. She is an Adler Trained Coach with ACC certification from the International Coaching Federation. Susan has completed ICF-certified programs in Applied Neuroscience and Resilience Coaching.
Susan founded MAIS in 2001 to provide management consulting services to small to medium size businesses and the not-for-profit sector. She has a wealth of experience in conducting third-party workplace investigations, management reviews, and in providing advisory services to leaders. Susan works with corporate and private coaching clients, primarily individuals interested in developing their leadership approach or presence, their relationships, and those seeking a greater sense of balance and resilience.
Susan’s background includes comprehensive/value-for-money audit in the municipal sector, private sector consulting, executive search, management assessment, and educational counselling. She is engaged as a pro bono coach with Up With Women. Susan is a supporter of MAID and for many years was an active member of the Ottawa chapter of Dying With Dignity Canada as a volunteer witness, workshop facilitator, public speaker and member of the local executive committee.
HCS, CHRP, CHRL, CHRE
“It’s about finding ways to help others connect and collaborate.”
As an HR practitioner, Bonnie enjoys working with people. As a trusted coach and thinking partner, Bonnie helps organizations transform hurdles into opportunities.
After more than 22 years at The Royal College of Physicians and Surgeons of Canada and 35 years in the Human Resources profession, Bonnie recently retired from her role as Chief People Officer and Executive Director of People Services and Organizational Development. There, she developed and led the strategic vision and alignment of innovative Human Resources programs and roadmap and served as a leader/coach for organizational effectiveness and development issues. Prior to that, Bonnie was the Human Resources Manager for Gloucester Hydro, The Weather Network/Metromedia, and Montreal Trust/Scotiabank. It’s the sum of all this invaluable experience and insight that Bonnie brings to the table at MAIS.
A certified Human Resources Executive (CHRE) and Concordia and Queens Business alumnus, Bonnie’s areas of expertise include strategic and operational human resources services, mediation, coaching and amalgamations. Along with her Bachelor of Commerce degree from Concordia University, Bonnie also holds an advanced level 2 certification in Alternative Dispute Resolution/Mediation from the University of Windsor’s Faculty of Law, and an Executive Management Certificate from Queens University.
Bonnie is passionate about giving back to the community. She presently serves on the Board of Directors for Kids Up Front and volunteers at Dress for Success. Bonnie has given her time and energies to many other organizations’ boards such as GS1-USA, Human Resources Professional Association (HRPA), the Ottawa Compensation Group, Vanier College and Business Centre Graduating Student programs, Municipal Electric Association, Safety, Trades and Training Board, Gloucester Child Card Services, Ottawa Compensation Committee and as an Ambassador Member of the Organization Canadian Women in Communications.
Bonnie is also thrilled about her newest job title – that of Grandmother.
Dan acts in a peer review capacity on MAIS investigation projects, having recently retired as a former partner. Dan shares in MAIS’ commitment to the promotion of healthy and productive workplaces. His contributions over the years have been much appreciated, and his balanced perspective continues to add value.
Dan had joined MAIS after 25 years in the municipal audit field, concluded by 9 years as Deputy Auditor General at the City of Ottawa. His experience includes comprehensive and performance auditing, and a wide variety of independent inquiries and investigations with a focus on organizational productivity and results.
Dan guards his time these days for his most important role as Grandpa.